Currency and Payment Methods
All prices in the It's On Us store are presented in USD. If you live outside the USA, you can convert prices to your native currency using a free currency converter like Google Currency.
We accept payments from Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.
Returns and Exchanges
Shirts are printed Made To Order, so we cannot accept returns for any sizing issues. If there is a different problem with your order (recieved the wrong shirt, the print is wrong, you are unhappy with the quality, etc), please email us at firstname.lastname@example.org and we will help you solve the problem.
All returns or exchanges must be filed within 14 days of receiving your order. In the event of an exchange/return, the customer is responsible for the cost of return shipping.
Support & Contact Us
For questions about your order, including returns, exchanges, tracking information, order modifications, or order cancellations, please email email@example.com.
For all other questions, including account information, product information and availability, pricing, sizing, and general store questions, you can also email firstname.lastname@example.org.
Product Fit & Sizing
Sizing can vary from product to product, so be sure to check out the sizing chart on each page.
Women’s sizes are often slimmer fitting and tapered. If you would like a shirt with a little more give, we recommend checking out the men’s sizes (spoiler alert: men’s shirts are technically unisex sizes!). If you are positive you want a women’s shirt, consider ordering up a size and be sure to reference the sizing chart first.
Shipping Your Order
All of our shirts are made to order. That means that when you place and order, your shirt then enter the print queue and can take 5-7 days to ship out. You will get an email confirmation when your order ships with tracking info!
We do our best to keep shipping prices low, and will ship via whichever carrier can reliably deliver your package at the most affordable cost.
US orders will ship via USPS and can take up to 3 weeks to arrive, due to the nature of on demand printing. For international orders, delivery time largely depends on the delivery services available in your country. Please allow up to 5 weeks from ship date for international orders to arrive. Shipments to India and Africa can take upwards of 2 months. Please take this into account before ordering.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number and instructions on how to track your package.
We are unable to provide tracking updates once a product has left the United States. If your package hasn’t arrived within 5 weeks of shipment, please email email@example.com and we will get things squared away for you!